Customer Welcome Experience

The growth of ScreenBroidery’s customer base would easily double year over year for everything from referrals to new marketing strategies deployed. Over time, the face-to-face interactions and conversations naturally slimmed out.

With valued customers being so drawn to working with ScreenBroidery & ScreenBroidery’s team - it has become vital to create an onboarding experience that represented the company's culture, set expectations, and drive knowledge of services.

Once a new customer has entered our system, an automation begins and sends a series of emails.

  1. Welcome Email

  2. Congrats + Expectations Email

  3. Service Email - eCommerce Solutions

  4. Service Email - Kitting & Fulfillment

  5. Service Email - Creative Services

These automations begin the process of building a bigger agency-style image of the company.

The Process